Management Support and Commitment : Senior management strong support is crucial for the success of ITSM initiatives. 

ITSM Framework and Standards Selection : Choose an ITSM framework, such as ITIL (Information Technology Infrastructure Library), COBIT, or ISO/IEC 20000, that aligns with the organization’s goals and needs. 

Process Definition and Documentation : Document the processes, including workflows, roles, responsibilities, and procedures. 

Technology and Tools : Select appropriate ITSM tools that support the identified processes 

Team and Skills : Establish a team responsible for implementing and managing ITSM processes 

Communication Plan : Develop a communication plan to inform and engage stakeholders about the ITSM implementation, its benefits, and how it will affect their roles. 

Service Catalog and SLA Definition : Define and document the services offered by the IT department, including descriptions, service levels, and delivery expectations also establish SLAs for each service. 

Governance and Compliance : Set up a governance structure to oversee ITSM implementation, including roles, responsibilities, and decision-making processes. 

Budget and Resource Allocation : Allocate sufficient budget for the implementation and ongoing management of ITSM, including tools, training, and personnel.