ITSM tools can be complex to configure and use. 

Difficulty integrating ITSM tools with other enterprise systems. 

Resistance from users to adopt new ITSM processes and tools, resulting in inconsistent usage and process deviations. 

Poor data quality, including inaccurate or incomplete records, which can hinder effective incident resolution and reporting. 

Excessive alerts and notifications leading to alert fatigue, causing important issues to be overlooked. 

Limited visibility into the status and progress of incidents, requests, and changes, leading to frustration among users and stakeholders. 

Maintaining an accurate and up-to-date CMDB is challenging, leading to issues with asset management and change management. 

Limitations of ITSM 

The cost of implementing and maintaining ITSM tools and processes can be high, particularly for small and medium-sized enterprises. 

Heavy reliance on vendor support for troubleshooting, updates, and customization, which can lead to delays and increased costs. 

Standardized ITSM processes may lack the flexibility needed to address unique or dynamic business requirements. 

Difficulties in creating, maintaining, and utilizing a comprehensive knowledge base to support incident resolution and user self-service. 

The user experience of ITSM tools can be less intuitive and user-friendly compared to modern consumer applications, leading to lower satisfaction and engagement.