Jobs in Identity Bridge are functions which can be executed on a schedule to perform routine tasks. 

• Login to Identity Bridge. 

• Go to Configuration Hub. 

• Go to Configure Source.  

• On the ITSM tile click on the edit button. 

• Click on the Scheduler tab. 

• Click on the ‘Discover Jobs’ button. 

• A new window will pop up with the list of jobs for ITSM. 

• Click on the checkbox next to each job tile to select it and click on the ‘Update’ button below. 

• Jobs will be populated in the ITSM application and can be configured from the ‘Automated Provisioning’ section of the Provision menu. 

Following jobs are available through the ITSM connector. 

List Of Catalog Items : Services or products offered to users through a service catalog.  

Get Incident Status: Status reflects a different stages of the incident process. 

Get Service Request Status: Tracking the progress of a request made and checking the status of a service request. 

Update Escalation Status: Status involves a series of steps to ensure that an incident or request is properly escalated to the next level.