Lookups are predefined values for attributes that can be dynamically assigned by Identity Bridge based on the conditions defined in the lookup. Following connection and configuration lookups are required for API provisioning in ITSM. 

SystemId: The primary purpose of a SystemId is to provide a unique identifier for each system, device, or component. 

Configuration : 

State Configuration : It defines the Incident State like New, In Progress, On Hold, Resolved. Closed or Cancelled in terms of Numbers. 

Service Request State Configuration: It defines the Service Request state like Escalate, Open, Work in Progress, Closed Incomplete, Closed Skipped in terms of Numbers.