Follow the below steps to configure the functions :
• Login to Identity Bridge.
• Go to Configuration Hub.
• Go to Configure Source.
• On the ITSM tile click on the edit button.
• Click on the Functions tab.
• Click on the ‘Add New Function’ Button.
• This opens a new window ‘Add Functions & Group’.
• Then select ‘select Group’, you can click ‘Add Group’ if you want to add more than one group.
• Then select ‘Function Name’, user can select more than one Function Name by clicking ‘Add New Function’ button.
• Click Save button.
The following functions are supported by ITSM connector.
System Functions
| Test Connection | |
| Schema | basic |
| Method | GET |
| Class | com.avancer.identitybridge.itsm.connection.TestConnection |
| Get Incident Status | |
| Action URL | /api/now/table/incident?sys_id= |
| Schema | basic |
| Method | GET |
| Class | com.avancer.identitybrdge.itsm.schedule.catalogitems.GetIncidentStatus |
| Add Itsm Ticket | |
| Action URL | /api/sn_sc/servicecatalog/items/{sys_id}/add_to_cart |
| Schema | basic |
| Method | POST |
| Class | com.avancer.identitybridge.itsm.createticket.Validation com.avancer.identitybridge.itsm.createservicerequest.AddToCart |
| Get Service Request Status | |
| Action URL | /api/now/table/sc_request?sysparm_query=sys_id%3D{sys_id}&sysparm_fields=number%2Cstate%2Cstage%2Csys_id&sysparm_limit=1 |
| Schema | basic |
| Method | GET |
| Class | com.avancer.identitybrdge.itsm.schedule.catalogitems.GetServiceRequestStatus |
| Update Ticket | |
| Action URL | /api/now/table/incident |
| Schema | basic |
| Method | POST |
| Class | com.avancer.identitybridge.itsm.updateTicket.Updateticket |
| Create Ticket | |
| Action URL | /api/now/table/incident |
| Schema | basic |
| Method | POST |
| Class | com.avancer.identitybridge.itsm.createticket.Validation com.avancer.identitybridge.itsm.createticket.CreateTicket |
| Update Escalation Status | |
| Action URL | /api/now/table/sc_request?sysparm_query=sys_id%3D{sys_id}&sysparm_fields=number%2Cstate%2Cstage%2Csys_id&sysparm_limit=1 |
| Schema | basic |
| Method | GET |
| Class | com.avancer.identitybrdge.itsm.schedule.catalogitems.UpdateEscalationStatus |
| Create Service Request | |
| Action URL | /api/sn_sc/servicecatalog/cart/submit_order |
| Schema | basic |
| Method | POST |
| Class | com.avancer.identitybridge.itsm.createservicerequest.CreateServiceRequest |
| List Of Catalog Items | |
| Action URL | scim/v2/ResourceTypes/api/sn_sc/servicecatalog/items |
| Schema | basic |
| Method | GET |
| Class | com.avancer.identitybrdge.itsm.catalogitems.GetCatalogItems |