Certified Components
5 views 0 August 14, 2024
- ITIL (Information Technology Infrastructure Library): A framework widely adopted for ITSM, ITIL provides best practices for delivering IT services and aligning them with business needs.
- ISO/IEC 20000: An international standard for ITSM that specifies requirements for establishing, implementing, maintaining, and continually improving a service management system. Organizations can get certified to demonstrate their compliance with this standard.
- COBIT (Control Objectives for Information and Related Technologies): A framework for IT governance and management.
- HDI (Help Desk Institute) Standards: HDI provides best practices and standards for support centres and help desks.
- CMMI (Capability Maturity Model Integration): A process level improvement training and appraisal program. It helps organizations improve their processes in software development, IT services, and other areas. There are CMMI certifications for various levels of maturity.
- Six Sigma: While not exclusively for ITSM, Six Sigma methodologies are often used in ITSM to improve processes, reduce defects, and enhance service quality. It includes different levels of certification, such as Green Belt and Black Belt.
- Lean IT: Lean principles adapted for IT services, focusing on delivering value, eliminating waste, and continuous improvement. Lean IT certifications are available for individuals.